Discussion:
The Chairman welcomed Becky Waller and Steve
Randall from the DWP.
The Committee considered an update report on
the roll out of Universal Credit (UC) and other work streams
associated with welfare reform.
The following issues were discussed:
- The Government’s selection
of Medway for the managed migration of 250 cases to UC –
It was suggested that Medway had been chosen because it included a
mix of urban and rural areas. The 250
cases that had been selected were spread across the different types
of claims. Further details would be provided on transitional
protection arrangements. The Housing Options team met regularly
with large social landlords to discuss any challenges that may
arise and there were good links between the housing and benefits
team and the DWP.
- Support for claimants in
financial difficulty – DWP work coaches and front of
house staff at the Job Centre had recently received training on how
to support customers who showed signs that they were struggling.
Very close working relationships had been developed with the
Council and other services such as Citizens Advice, the Money
Advice Service and the food bank. The
Council teams worked in partnership with a range of organisations
and provided support to customers in a range of ways such as
discretionary housing payments, exceptional hardship payments and
also through the household support fund for same day support. The
food bank was also able to refer people to the Council for same day
support.
- Two-week transition payment when
a customer claimed UC and Housing Benefit payments ceased as a
result – It was clarified that the customer would not be
disadvantaged during the transition as there would be no gap in
benefit. The two-week payment would be in addition to other
benefits.
- Disabled customers –
Concern was expressed that the increase in energy prices would
greatly impact disabled customers who had high energy usage as a
result of their disability. It was explained that cases were
considered on their individual circumstances. Cost of living and
personal independence payments were made to provide some help to
those in need.
- The number of people being
sanctioned and the impact on their ability to apply for extra
hardship payments – Sanctions were only imposed as a last
resort and there was no target or data on the number of sanctions
imposed. Sanctions did not prevent an application for hardship
payments being made.
- Exceptional Hardship Scheme
– It was explained that 103 claims for help were still being
considered since March as each claim was considered holistically,
in conjunction with the Housing Benefit team, in order to provide
the best support for the customer.
- Household Support Fund
– It was regretted that the Council had not used all of the
first tranche of this funding, the reason being that the Government
had given little notice that it could not be rolled over. It was
anticipated that all of the second tranche would be spent. Concern
was expressed that the withdrawal of the school holiday free school
meal vouchers had not been adequately publicised. Officers advised
that schools had been informed in May.
- Energy support payments
– Members were advised that this had been paid to 81,913
people in Council Tax bands A to D. Anyone who had not provided
bank details had their Council Tax accounts automatically credited
with the £150 payment.
- Help for small business with
energy costs – The Chief Operating Officer said that he
anticipated some additional support being made available but there
was no clarity on this at present.
- Support for care leavers
– Members were advised that support was available in a number
of ways. Care leavers were virtually exempt from Council Tax as a
result of discretionary relief and support was available through
the Household Support Fund. The Benefits Team had good links with
the Leaving Care Team within Children’s Services. It was
reported that DWP staff were working at the Care Leavers Hub in the
Elaine Centre in Strood, on the Be Yourself programme in
partnership with the Council. This had proved to be very
successful, and it was intended to continue this initiative.
- Ukrainian refugees – It
was confirmed that Ukrainian refugees received support through the
Household Support Fund.
Decision:
The
Committee:
1. noted the work
referenced in the report and was assured that the Member Task
Group’s recommendations were embedded in the Council’s
policies, practices and contracts and those of its partners;
and
2. thanked the
staff at the DWP for their work.