This report informs Members of the results of the surveys aimed at identifying the level of satisfaction with the services provided by the Internal Audit & Counter Fraud Teams.
Minutes:
Discussion:
The Head of Internal Audit and Counter Fraud Shared Service introduced the report which was discussed in two parts.
The last survey was undertaken in 2018/19 and whilst it had been intended to take survey’s annually this was impacted by Covid and lockdown. The results gathered would act as a baseline for comparison going forward
The Internal Audit Survey was issued to Elected Members, Service Managers and those in higher posts that interact with internal audit. Eight responses were received, five of the responses were from different areas of service with the other three from Members.
Members then raised a number of questions and comments which included:
It was asked what learning was taken away from the responses. The Officer said that whilst there had been no identified issues, comments were made to improve comms which had been taken on board and would be taken forward. More would be done to try to generate increased responses in future.
The Head of Internal Audit and Counter Fraud Shared Service introduced the Counter Fraud Survey section of the report and informed the Committee that the survey had been sent to all Elected Members as well as all Council Staff, with a good level of participation which resulted in 200 responses. Awareness of services and role of the counter fraud team was poor, whilst ranking of the work undertaken was high.
The intention for both surveys was for a list to be compiled of all comments received that would be shared with all areas. An appeal would be sent to all negative respondents to contact so that intelligence would be gathered on the drivers behind the responses which would be collated and utilised to address issues.
Members then raised questions which included:
Decision:
The Committee noted the results of the Internal Audit and Counter Fraud satisfaction surveys.
Supporting documents: