Issue - meetings

Background:

The report provided the Cabinet with an update on the Medway 2.0 Delivery Plan.

The One Medway Financial Improvement and Transformation (FIT) Plan was originally agreed by Cabinet on 30 April 2024 and directly supported the implementation of the FIT Plan’s targets by providing dedicated service design and improvement capability, which would enable services to streamline and improve their operations, in particular customer-facing and support service activity.

It was noted that Medway 2.0 was an ongoing process, part of which involved moving services online. It was also noted that the introduction of new technology, such as the use of Artificial Intelligence to take notes from meetings with Council service users would free up staff time to use on activities that added the best value to services. The introduction of such technology was not intended to result in a reduction in staff numbers.    

Reasons:

It is important that the Cabinet receives regular progress reports regarding the Medway 2.0 Delivery Plan agreed on 30 July 2024.

The formation of a One Medway Access Hub approach for our Community Hubs would provide holistic support for residents and act as a joined up, unified, “front door” for essential services such as Housing, Homelessness, Benefits and Financial Welfare, Adult Social Care, and Frontline Services; allowing the Council to wrap these services around those in need.