Issue - meetings
Transfer of Chatham Waterfront Bus Station Information Service Centre to Medway Norse
Meeting: 04/04/2017 - Cabinet (Item 8)
PDF 25 KBMinutes:
Background:
This report provided details of the proposed transfer of the Information Centre function at the Chatham Waterfront Way Bus Station to the Council’s joint venture company, Medway Norse, to enable the service to achieve savings and service efficiencies. This would include the provision of information and ticket sales at the Information Centre within the Facilities Management contract.
The report stated that the transfer of the Information Centre function would take effect from 1 June 2017 subject to necessary transition activity.
An Exempt Appendix provided details of the outline business case, options appraisal and detailed business case.
|
Decision number: |
Decision: |
|
37/2017 |
The Cabinet agreed the inclusion of information services and ticket sales at the Chatham Waterfront Way Bus Station Information Centre facility within the Facilities Management contract with Medway Norse. |
Reasons:
Combining the Information Centre service with the Facilities Management service already provided by Medway Norse will ensure that operation of the Bus Station facility is more efficient. Combining the services will also provide Medway Norse with the opportunity of reviewing and streamlining the service to achieve further efficiencies. Medway Norse also have a good range of customer service trained staff who will be able to add additional value to the Information Centre service.