Issue - meetings

Background

This report summarised the performance of the Council’s Key Measures of Success for April-June (Quarter 1) 2015/16 as set out in the Council Plan.

The report and accompanying appendix included progress reports on performance in Quarter 1 2016/17 against these priorities using 32 Key measures of success and 31 Key projects. However, this report was only including information on 22 as 10 of these were either data only, or data was not expected until after the report was published.

The report highlighted the following:

Key Measures of Success:

·         72.7% (16 out of 22) were on target.

·         9.1% (2 out of 22) were just below target

·         18.2% (4 out of 22) were significantly below target.

Results of the Citizen Panel survey: ‘how satisfied are you with the way the council runs its services?’

·         62.5% were very or fairly satisfied with the way the Council runs it services

·         10.6% were very satisfied.

·         24.9% were neither satisfied nor dissatisfied. 

·         11.1% were very or fairly dissatisfied.

Results of the Citizen Panel survey (May 2016): ‘do you agree that the council provides value for money services?’

·         53.6% agreed with the statement

·         10.7% disagreed with this statement 

·         31.7% neither agreed or disagreed.

The Cabinet Members discussed a number of key highlights for Quarter 1.

It was noted that the report would be considered by the four Overview and Scrutiny Committees during October 2016.

Reasons:

Regular monitoring of performance by management and members is best practice and ensures the achievement of corporate objectives.