Issue - meetings

Background:

This report summarised the performance of the Council’s Key Measures of Success for July - September (Quarter 2) 2015/2016 as set out in the Council Plan.

The report and accompanying appendix included progress reports on performance against 58 Key Measures of Success and 26 Key Projects. It also included feedback from the Council’s customers using GovMetric, a customer satisfaction measurement at the point of contact.

The report highlighted the following for the key measures of success:

·         65.79% (25 out of 38) were on target.

·         13.16% (5 out of 38) were just below target

·         21.05% (8 out of 38) were significantly below target.

Performance results and associated service comments were set out within the report.

It was noted that the report would be considered by the four Overview and Scrutiny Committees.

Reasons:

Regular monitoring of performance by management and Members is best practice and ensures achievement of corporate objectives.