Issue - meetings

Background:

This report summarised the performance of the Council’s Key Measures of Success for 2014/2015, as set out in the refreshed Council Plan 2013/2015.

Performance was measured using 62 Key Measures of Success and 24 Key Projects. Appendix 1 to the report provided a detailed report on the Key Measures of Success and Appendix 2 reported on performance against Equality Objectives.

It was noted that 49% of the Key Measures of Success were on target and 59% of Key Measures of Success had improved since last year. Achievements included the “Medway 100 Apprenticeship” Campaign, six Customer Service Excellence awards, the opening of Strood Community Hub and Positive about Disabled People (two ticks) accreditation.

The report also summarised the feedback from service users, as recorded within the quarterly tracker phone survey and the Customer satisfaction measurement at point of contact (GovMetric).

It was noted that the annual report on Adult Social Care complaints and compliments had been considered by the Health and Adult Social Care Overview and Scrutiny Committee on 23 June 2015. The report gave details of the discussion and a recommendation that the target response period for Adult Social Care complaints was 20 working days, which recognised the complexity involved with the majority of social care complaints. 

Members discussed the performance report in detail and it was noted that for 2015/2016 the challenge was achieving excellence in performance within increasing financial constraints.

It was noted that there was a typographical error in the narrative for the Key Project: Weekly Kerbside Recycling and Composting Service (page 153 of the agenda), in that the second sentence should read “Provisional figures indicate that in 2014/15, 45.1% of household waste has been sent for reuse, recycling and composting, 2 percentage points over the target of 43%.”

Reasons:

Regular monitoring of performance by management and Members is best practice and ensures the achievement of corporate objectives.