Issue - meetings

Background:

This report summarised the performance of the Council’s Key Measures of Success for October – December (Quarter 3) 2014/15 as set out in The Council Plan 2013/15.

The report and accompanying appendix included progress reports on performance against 51 Key Measures of Success and 24 Key Projects. It also included feedback from the Council’s customers using GovMetric, a customer satisfaction measurement at the point of contact (phone, web and face to face). The performance results and associated service comments were set out under each of Medway’s four key priorities and two values.

The report highlighted the following:

·        70% (26 out of 37) of measures were achieving target in Quarter 3

·        54% (19 out of 35) of measures had improved over the long trend

·        63.1% (466 out of 738) of respondents were satisfied overall with the way the Council ran its business (Citizen Panel November 2014)

·        64% (3,360 out of 5,248) of respondents rated their contact with the Council as ‘good’ (GovMetric).

Reasons:

Regular monitoring of performance by management and Members is best practice and ensures achievement of corporate objectives.