Issue - meetings

Background:

This report provided details of a review of the Homecare Services contract. Homecare services provided care and support to eligible vulnerable individuals to enable them to remain within their own home and community. Homecare was only provided where there was an assessed need for the service and a financial assessment was made to determine the contributions towards the cost of care payable by the service user.

Following the first six months of the contract, one provider withdrew from the framework, which reduced the number of providers from 20 to 19. The success of this model following the first six monthly review Key Performance Indicatior (KPI) had seen eight of the 19 suppliers improve their ranking by demonstrating that they delivered good quality services that met the need of service users and the Council. Two of the providers had been given a warning that should they score 0 in the 12 month review two or more times they would be suspended. At the present time this related to two providers, who had failed to return KPIs. Overall, the current contract had performed well and delivered against the original tender objectives and specification.

The Procurement Board considered this report on 20 May 2014 and its comments were set out in paragraph 8 of the report.

An exempt appendix contained key information in respect of the financial analysis.

Reasons:

The framework agreement continues to meet the strategic aims and statutory obligations of Medway Council and service users as outlined in the Gateway 1 and 3 reports. The dynamic nature of the framework agreement has demonstrated its ability to incentivise suppliers to adopt a continuous improvement ethos. With robust contract management and continued partnership working, the Council will see further service improvements and a better placed supply base to meet its future commissioning aspirations.