Issue - meetings
End of Year Performance Report 2013/2014
Meeting: 15/07/2014 - Cabinet (Item 13)
13 2013/2014 Year End Performance Monitoring 
PDF 243 KB
Appendix 1 is set out in Supplementary Agenda No.1.
Additional documents:
Minutes:
Background:
This report summarised the performance of the Council’s Key Measures of Success for 2013/2014 as set out in the Council Plan 2013/2015.
The report also summarised the feedback from service users, as recorded within the quarterly tracker phone survey, the Citizens Panel and the Customer satisfaction measurement at point of contact (GovMetric). The report also included a summary of how the council’s performance compared to other authorities.
Successful achievements as well as areas for improvement were highlighted within the report. This included, in relation to overall Council wide performance, 50% of 78 Council Plan key measures of success being on target; whilst 31% were significantly below target.
Detailed background information supporting the report had been circulated within Supplementary Agenda No. 1.
Members discussed the performance report in detail and it was noted that for 2014/2015, aspiring to excellence in performance across all services was at the core of the Council’s work programme.
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Decision number: |
Decision: |
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128/2014 |
The Cabinet noted the 2013/2014 performance against the Key Measures of Success used to monitor progress against the Council Plan 2013/2015 and agreed that Cabinet Members would continue to work with officers to improve performance. |
Reasons:
Regular monitoring of performance by management and Members is best practice and ensures achievement of corporate objectives.