Issue - meetings

Background:

This report summarised the performance of the Council’s Key Measures of Success for July – September (Quarter 2) 2013/2014 as set out in The Council Plan 2013/2015.

For each of the Council’s four priorities and two values the report provided a summary of key measures of success (performance indicators) including service comments, customer perception and, where available, benchmarking information.

It was noted that over half of the council’s key measures of success (62%), where targets had been set, were achieving target and over half of the key measures had improved since the previous quarter (53%). 48% of the council’s key measure had improved over the long term compared with 47% which had improved last quarter. In relations to areas for improvement, it was reported that 25% of the council’s key measures were significantly under performing (compared with 40% in the previous quarter). New benchmarking information relating to Finance and Adult Social Care services was included in this report for the first time.

Performance tables on the 86 key measures were set out in Appendix 1 to the report.

During the discussion of this item, the Chief Executive undertook to convey the Cabinet’s appreciation for the work undertaken by staff in response to the recent tidal surge.

Reasons:

Regular monitoring of performance by management and Members is best practice and ensures achievement of corporate objectives.