Issue - meetings

Background:

This report summarised the performance of the Council’s Key Measures of Success for 2012/13 as set out in the Council Plan 2012/13 and the Council’s annual report, Delivering Fair and Responsive Services.

The report also summarised the feedback from service users, as recorded within the 2013 Customer satisfaction Tracker Survey and the Customer satisfaction measurement at point of contact (GovMetric) October 2012 – March 2013.

Successful achievements as well as areas for improvement were highlighted within the report.This included, in relation to overall Council wide performance, 44 out of 78 Council Plan key measures of success being on target or exceeded their target; whilst 22 measures were significantly below target. Detailed background information supporting the report had been circulated within Supplementary Agenda No. 1.

It was noted that lessons learnt from 2012/13 had defined the focus for the performance monitoring programme for 2013/14 and information was given as to how the Council had developed improvement plans, such as the implementation of an Ofsted Inspection Plan to deliver a major programme of service improvements. Members were also advised that the Corporate Performance and Intelligence Hub would be developing and managing the Performance Action Plan to help drive up performance in underachieving areas, a review was ongoing on how Overview and Scrutiny Committees handled Council Plan Monitoring reports and further Member development in performance monitoring was being planned.

Reasons:

Regular monitoring of performance by management and Members is best practice and ensures achievement of corporate objectives.