Decision Maker: Cabinet
Decision status: Decision made
Is Key decision?: Yes
Is subject to call in?: Yes
To award the First Point of Contact contract
and approve the necessary expenditure.
The Cabinet endorsed the recommendations of
the Finance and Performance Management Overview and Scrutiny
Committee.
The Cabinet approved the agreement for First Point of Contact with
Deloitte.
The Cabinet agreed the release of capital and revenue, as set out
in the report, to take the programme forward.
The Cabinet noted the programme management arrangements set out in
paragraph 5.6 of the report.
The Cabinet delegated any necessary contract finalisation details
to the Chief Executive, in consultation with the Front Line Task
Force Portfolio Holder.
When tenders were evaluated and reported to
Cabinet on 14 October 2003 the results showed that the Deloitte
submission was the best in terms of cost and quality.Following the
appointment of Deloitte as the Council's preferred partner, as is
usual in the negotiated route for procurement, the Council
completed formal negotiations and arrived at an agreement for the
delivery of services for First Point of Contact. Awarding the
contract to Deloitte will bring about an affordable step change
improvement in the Council's customer services and help to put the
Council's customers at the heart of everything the Council
does.
Publication date: 08/06/2004
Date of decision: 08/06/2004
Decided at meeting: 08/06/2004 - Cabinet
Effective from: 17/06/2004
Accompanying Documents: