Decision Maker: Cabinet
Decision status: Decision made
Is Key decision?: Yes
Is subject to call in?: Yes
This report will update Members on progress on
the programme. Proposals for phase 2 of the scheme will be
presented along with recommendations to Council for funding on an
invest to save basis.
222/2005 The Cabinet recommended to Council
that Phase 2 of the Customer First programme be financed through
prudential borrowing on an invest to save basis for £776,000
on the terms set out in the report.
The Customer First programme is intended to
improve service quality and accessibility at the same time as
delivering efficiency gains. It is a key element in the Council's
drive for excellence and its successful implementation will
significantly assist the Council in achieving the proposed Customer
Service PSA2 target. Cashable efficiency gains are realisable
through further investment in the programme, contributing to the
achievement of Gershon efficiency targets.
Publication date: 18/10/2005
Date of decision: 18/10/2005
Decided at meeting: 18/10/2005 - Cabinet
Effective from: 27/10/2005
Accompanying Documents: