Decision details

This report proposed a number of options for the negotiation stage for the contract for First Point of Contact services.

The Cabinet stated that it was committed to improving First Point of Contact and that officers continue to explore options for reducing costs below the additional £1.185m shown, as part of the budget setting process.
The Cabinet agreed that the appointment of a Programme Director, Change Management, is deferred until the budget setting process is complete.

These decisions will allow the Cabinet to determine the Council's priorities when the budget is set.