Issue - meetings

Council Plan Monitoring Quarter 1

 

 

Meeting: 02/09/2014 - Cabinet (Item 8)

8 2014/15 Quarter 1 Performance Monitoring pdf icon PDF 712 KB

Minutes:

Background:

 

This report summarised the performance of the Council’s Key Measures of Success for April – June (Quarter One) 2014/2015 as set out in The Council Plan 2013/2015.

 

The report included progress reports on performance against 51 Key Measures of Success and 24 Key projects. It also included feedback from the council’s customers using GovMetric, a customer satisfaction measurement at the point of contact (phone, web and face to face). The performance results and associated service comments were set out under each of Medway’s four key priorities and two values.

 

Whilst noting that data was not available to report on all measures in quarter one, the Council had achieved target on 18 out of 36 indicators (50%). This was similar to the position this time last year.

 

Decision number:

Decision:

152/2014

The Cabinet noted quarter one 2014/2015 performance against the Key Measures of Success used to monitor progress against the Council Plan 2013/2015 and agreed, where required, to continue to work with officers to identify any areas for remedial action to build on current achievements.

Reasons:

 

Regular monitoring of performance by management and Members is best practice and ensures achievement of corporate objectives.